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Shipping Policy

Last Updated: 28/10/2025

1. Introduction

This Shipping Policy applies to all orders placed through the official website of ErgoSEN – The Ergo Special Employment Needs Non-Profit Civil Company (Α.Μ.Κ.Ε.) (“we”, “us”, “our”).
Our e-shop operates to support the social and educational purposes of ErgoSEN, as described in its founding Statute. All proceeds are used exclusively for social benefit and reintegration programs.

By placing an order, you agree to the terms of this Shipping Policy.

2. Shipping Coverage

We currently ship products to:

  • All regions within Greece.

  • Selected EU countries (please check availability at checkout).

  • For shipments outside the EU, please contact us before ordering to confirm availability and cost.

3. Processing Time

  • Orders are processed Monday to Friday, excluding national holidays.

  • Standard processing time: 1–3 business days from the confirmation of your order.

  • During high-demand or promotional periods, processing may take slightly longer.

  • You will receive a confirmation email once your order has been shipped, including tracking details (if available).

4. Shipping Methods and Costs

We collaborate with certified national and international couriers.
Shipping costs are calculated automatically at checkout, based on:

  • Delivery destination,

  • Package weight and dimensions,

  • Selected delivery method.

Indicative delivery times:

DestinationEstimated DeliveryCourier

Greece2–5 business daysACS / ELTA Courier / Geniki Taxydromiki

EU countries5–10 business daysDHL / UPS / ELTA International

Non-EU countriesVariableContact us before ordering

Note: Rural or remote areas may experience slight delays.

5. Order Tracking

Once your order is dispatched, you will receive an email containing:

  • Tracking number (if available),

  • Courier details,

  • Link to track your shipment online.

If you do not receive tracking details within 5 days, please contact us at [Insert Email].

6. Delivery Issues

Please ensure that the shipping address provided is accurate and complete.
ErgoSEN is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us as undeliverable, we can:

  • Reship the order (additional shipping fees may apply), or

  • Issue a refund (excluding initial shipping costs).

7. Damaged or Missing Items

We take great care in packaging all products.
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at info.ergosen@gmail.com with:

  • Your order number,

  • A brief description of the issue,

  • Photos of the damaged item(s) and packaging.

We will offer replacement, refund, or store credit as appropriate.

8. Returns and Exchanges

For details on returning or exchanging products, please refer to our separate Returns & Refunds Policy (to be linked from the website).

9. Environmental Responsibility

In alignment with ErgoSEN’s mission and sustainability principles, we use:

  • Recyclable or biodegradable packaging materials,

  • Local suppliers wherever possible,

  • Consolidated shipping to minimize our environmental footprint.

10. Contact

For any questions regarding shipping, please contact:
ErgoSEN – The Ergo Special Employment Needs A.M.K.E.
Address: Prometheus 7, Karya 265 00, Patras, Greece
Email: info.ergosen@gmail.com
Tel: +306973041595

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

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