Last Updated: 28/10/2025
Effective for all online orders placed through ErgoSEN’s official website.

1. Introduction

At ErgoSEN – The Ergo Special Employment Needs Non-Profit Civil Company (A.M.K.E.), we aim to ensure that every purchase from our e-shop contributes to our social inclusion and employment initiatives, while also providing a positive experience for our supporters and customers.

This Returns & Refunds Policy describes how you can return or exchange products and when you may be eligible for a refund.

2. Right of Withdrawal (Returns within 14 Days)

Under Greek and EU law, consumers have the right to withdraw from a distance purchase within 14 calendar days from the date they received the product, without giving any reason.

To exercise your right of withdrawal:

1. Notify us by email at [Insert Email] before the 14-day period expires.

2. Include your order number, name, contact details, and the reason for return (optional).

3. Return the product(s) to the address we provide, in their original condition, unused, and with all packaging intact.

3. Conditions for Returns

To be eligible for a return:

• Items must be unused, undamaged, and in original packaging.

• Items must be returned within 14 days after notifying us of your decision.

• You are responsible for the return shipping cost, unless the product was defective or sent in error.

• Refunds will not be issued for:

  • Custom-made or personalized products

  • Digital downloads or software

  • Products marked “final sale” or “non-returnable”

If returned items are not in resalable condition, a partial refund may be issued at our discretion.

4. Defective or Incorrect Items

If you receive:

• A defective product,

• The wrong item, or

• An item damaged during delivery,

please contact us within 7 calendar days of receiving your order at [Insert Email], providing:

• Your order number,

• A short description of the issue, and

• Photos of the product and packaging.

We will offer a replacement, repair, or full refund (including shipping costs), depending on availability and your preference.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 7–10 business days.

• Refunds are made via the original payment method (unless otherwise requested).

• Shipping costs from the original order are non-refundable, except where the return is due to our error or product defect.

If you haven’t received your refund after 10 working days, please contact your bank or payment provider before reaching out to us.

6. Exchanges

We offer product exchanges only for identical or equivalent items (e.g., different size or color) where available.
To request an exchange, please contact [Insert Email] with your order number and the desired replacement details.

7. Donations and Digital Products

Donations made through the ErgoSEN website support our social mission and are non-refundable, except in cases of accidental duplicate transactions.
Digital files, downloads, and virtual event tickets are also non-returnable once delivered.

8. Return Address

ErgoSEN – The Ergo Special Employment Needs A.M.K.E.
Address: Prometheus 7, Karya 265 00, Patras, Greece
Email: info.ergosen@gmail.com
Tel: +306973041595

Please contact us before returning any item so we can confirm the correct address and process.

9. Our Commitment

In accordance with our Statute, ErgoSEN conducts all its commercial and social activities transparently, ethically, and for the public good.
Any profit from the sale of products or services is used solely to advance our social inclusion programs, training activities, and protected workshops.

10. Contact

For any questions about this Returns & Refunds Policy, please reach us at:
Email: info.ergosen@gmail.com
Tel: +306973041595